Refund policy

Last updated: November 11, 2026

Full refund

• The eSIM hasn't been installed on a phone, and you ask within 30 days of purchase.
• The eSIM was installed but never connects at your destination because of a problem on our side or the network's, and our support can't fix it.
• You were charged twice for the same order.

No refund

• The plan has already used data at the destination.
• The eSIM was installed but doesn't work because the phone doesn't support eSIM or is locked to a carrier. Please check your phone before buying.
• The plan has expired or the data is used up.

How to ask

Open the chat on any page or write to [email protected] with your order number. Refunds go back to the original payment method (card or bank account). Card refunds usually appear within 5 to 10 business days, depending on your bank.

This policy doesn't limit your statutory consumer rights in your country. See the terms.